Frequently Asked Questions

Everything you need to know about shopping at Les Néréides Official Store.

How should I care for my Les Néréides jewelry?

To maintain the brilliance of your hand-painted enamel and gold-plated pieces, avoid contact with water, perfumes, and cosmetics. Store your jewelry in its original pouch when not in use.

What are your shipping options and delivery times?

We offer worldwide shipping via premium carriers. Standard delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders, depending on the destination.

What is your return policy?

We accept returns within 14 days of receipt, provided the items are in their original packaging and unworn. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

Are your jewelry pieces handmade?

Yes, each piece from Les Néréides is unique and handcrafted. Our artisans use traditional techniques, including hand-enameling on brass bases gilded with fine gold.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured through encrypted payment gateways.

Do you offer a warranty on your products?

All Les Néréides jewelry comes with a 1-year warranty covering manufacturing defects. This does not cover normal wear and tear or damage caused by improper care.